Channels overview
The surfaces your agent can be deployed to — live web surfaces today, messaging channels coming soon.
A channel is a surface where your agent answers visitors. Your agent's knowledge and persona stay the same everywhere — a channel is just where people reach it. You manage all of this from a project's Channels area.
You can deploy the same agent to as many surfaces as you like at once. A floating widget on your website, a full-page chat you share by link, and an inline embed on a landing page can all run side by side, all drawing from the same knowledge base.
Live web surfaces
Today, Lorito deploys your agent to four web surfaces. They are all managed together under the Web card on the Channels page.
Website widget
A floating chat launcher you add to your site with a script snippet.
Iframe embed
Embed the chat inline, directly within a page's layout.
Hosted chat page
A full-page chat at your-slug.lorito.ai — no website needed.
Custom domain
Serve the chat from your own domain, like chat.example.com.
When you create a project, Lorito automatically prepares a website widget and a hosted chat page for you, so you have a working deployment from the start. The inline iframe shares its setup with the widget — there's nothing extra to provision. The custom domain is the one web surface you add yourself, and it depends on your plan.
Messaging channels — coming soon
Lorito is building out messaging channels so your agent can answer where your customers already are:
- Facebook Messenger
These messaging channels are coming soon and are not yet available to set up. They appear on the Channels page so you can see what's on the way. When they go live, you'll be able to connect them from the same place.
How to choose
- Already have a website? The website widget is the quickest option — one snippet adds a floating chat to every page.
- Want the chat to live inside a specific page (a help section, a landing page)? Use the iframe embed.
- No website, or want a shareable link? Use your hosted chat page. It works out of the box with no setup on your side.
- Want the chat on your own branded address? Add a custom domain (a paid feature).
You don't have to pick just one. Start with whatever's easiest and add more surfaces whenever you need them.