Usage & credits
Where Lorito surfaces per-conversation usage — credits, tokens, and retrieved content — so you can keep an eye on consumption.
Each answer your agent generates uses some of your plan's allowance. Lorito surfaces this usage right alongside your conversations, so you can see what's being consumed without leaving the chat history. This page is about where usage shows up; for how the billing model works overall, see Credits.
How usage is measured
When your agent answers, it does a little work behind the scenes: it pulls relevant pieces from your knowledge base, then generates a reply. Lorito records three related figures:
- Chunks retrieved — how many pieces of your knowledge base the agent pulled in to ground its answer.
- Tokens — the volume of text processed to produce the reply. More context and longer answers use more tokens.
- Credits — your plan's unit of consumption. Credits are what count against your allowance.
These are different lenses on the same activity. Credits are the one that matters for your plan; tokens and chunks are there to help you understand why a given answer cost what it did.
Where you'll see it
On each reply
In a conversation thread, each agent reply shows the tokens and credits it used, right under the message. This is the most granular view — handy for spotting an unusually heavy answer.
Per conversation
The Session info panel beside a thread totals usage for the whole conversation: Chunks retrieved, Tokens used, and Credits used. This tells you what a single visitor's chat cost end to end. (These rows only appear when there's usage to show.)
A conversation that retrieved a lot of content or ran long will naturally use more credits. If you notice consistently heavy conversations, it's often a sign your agent is working hard to find answers — sometimes a cue to tidy or focus your knowledge base.
Keeping an eye on consumption
- Spot-check threads — open a few conversations and glance at the Session info panel to get a feel for typical cost.
- Watch the quality insights — many credits spent on questions your agent couldn't answer well points to a content gap; see Engagement & evaluation.
- Track your overall balance — your remaining allowance and plan limits are always shown in your account. See Credits for the full picture and how to add capacity.
What's next
- Read full threads and the Session info panel in Reading conversations.
- Understand the billing model in Credits.