Plans & entitlements
How your plan decides which features you can use and how much you can do, and where to compare plans or upgrade.
Your plan does two things: it unlocks features and it sets your limits. Everything you can do in Lorito flows from the plan your organisation is on.
You can compare what each plan includes on the pricing page, and you can change plans at any time from the Billing area in your dashboard. When something is unavailable on your current plan, Lorito shows an upgrade prompt right where you'd use it, so you always know what unlocking it requires.
Plans apply to your whole organisation, not to a single project. Upgrading lifts features and limits everywhere across all of your projects at once.
What your plan unlocks
Higher plans turn on capabilities that lower plans don't have. The kinds of features gated by plan include:
- Organisation branding — white-labelling your dashboard and the chat surfaces with your own logo, colours, and styling, so visitors see your brand rather than Lorito's.
- Custom domains for embeds — serving your widget and embed snippets from your own domain instead of the default Lorito host.
- Integrations — connecting your agent to external apps and services so it can take actions, not just answer from your knowledge base. (Knowledge search and webhooks are available on every plan.)
- Chat-surface branding — applying your own theme and logo to a project's public chat, beyond the neutral default look.
Knowledge search and webhooks are always available — they don't depend on your plan.
What your plan limits
Your plan also sets ceilings on how much you can use. The kinds of limits that scale with your plan include:
- How many projects you can run at once.
- How many knowledge sources you can add — counted separately by source type (websites, PDFs, text and markdown).
- How much each source can cover — for example, how many items are indexed from a single website.
- How much knowledge you can store overall — both per project and across your whole organisation.
- How much content you can index over time, as a rolling allowance.
- How many integrations and skills you can enable on a single agent.
- Your credit allowance — the budget your agent draws from as it answers. See Credits.
The exact numbers behind every limit are shown in-product, and your knowledge usage appears as a fill bar in the Knowledge area so you can see at a glance how much room you have left.
Reaching a limit never breaks anything that's already running. Lorito tells you clearly when you've hit one, and upgrading raises the ceiling immediately.
Changing your plan
Open the Billing area in your dashboard to see your current plan, review your usage, and upgrade or change plans. Changes take effect right away — newly unlocked features and higher limits become available as soon as the change is processed.