Greeting & suggested questions

The greeting and starting questions set the tone for every chat. They live in your project's Settings, under Web surface, and they're available on every plan. These are content choices — they don't affect what your agent knows, only how the empty chat presents itself.

Open your project, go to Settings, and edit the Web surface card. Click Save content when you're done.

Greeting

The greeting is the headline shown on an empty chat — the first line a visitor reads before they type anything. Keep it short and welcoming.

Example: Hi! How can I help?

Greeting description

The greeting description is a smaller line of supporting copy under the greeting. Use it to tell visitors what they can ask about.

Example: Ask me anything about this business.

Starting questions

Starting questions appear as tappable prompts on the empty chat. They give visitors an easy way in — a click sends the question straight to your agent, so people who aren't sure what to type still get going.

You can add up to a few questions. For each one:

• Type the question in the text field.
• Optionally pick an icon from the icon button to its left. Choosing an icon is purely cosmetic — it just gives the prompt a little visual cue. Leave it blank for no icon.
• Use Add question to add another row, or the trash button to remove one.

Showing or hiding them

A toggle next to Starting questions controls whether they appear at all:

• On — visitors see your questions as tappable prompts on the empty chat.
• Off — visitors see just the greeting, with no prompts.

The toggle and the list work together: adding or editing a question turns them on, and removing every question turns them off. If you want a clean greeting with no prompts, remove them all (or flip the toggle off).

Input placeholder

The input placeholder is the faint hint text inside the message box before a visitor starts typing.

Example: Ask a question…

AI disclaimer

The Show AI disclaimer toggle adds a small "AI can make mistakes" note under your agent's replies. It's a light, honest reminder that answers are generated. Many businesses keep it on; you can turn it off if you'd rather not show it.

What's next

• Style the chat to match your brand in Appearance & branding.
• Set the tab title and link preview for hosted surfaces in Meta & SEO.